PRIVACY POLICY

Last Updated: November 1, 2025
 Website: www.thebrilliancelab.net
 Contact: info@thebrilliancelab.net

1. Introduction

The Brilliance Lab (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, www.thebrilliancelab.net (“Site”), or when you engage with our coaching, consulting, online programs, or other services (collectively, “Services”).

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

A. Information You Voluntarily Provide

We collect personal information when you:

    • Subscribe to our email list
    • Complete a form or schedule a consultation
    • Register for coaching, workshops, or events
    • Purchase products or services
    • Contact us directly

This may include:

    • Name
    • Email address
    • Phone number
    • Billing details (processed through third-party payment platforms)
    • Job title, organization, or professional information
    • Any information provided in coaching intake forms or questionnaires

B. Information Automatically Collected

When you access the Site, we may automatically collect:

    • IP address
    • Browser type and device information
    • Pages visited, click behavior, and session duration
    • Cookies, pixels, analytics tracking data

C. Third-Party Data

We may collect or store data through platforms we use to operate our business, including:

    • Stripe (payments)
    • Calendly (scheduling)
    • Mailchimp / ConvertKit (email marketing)
    • Google Analytics (website analytics)
    • Zoom  and/or Google Meet (virtual coaching sessions)

3. How We Use Your Information

We may use collected data to:

    • Deliver coaching, programs, and services you request
    • Process transactions and send payment confirmations
    • Respond to customer inquiries
    • Send newsletters, updates, and marketing campaigns (opt-out available)
    • Personalize user experience and improve site performance
    • Comply with legal or regulatory obligations

4. How We Share Information

We do not sell your personal information. We may share information with:

    • Third-party vendors who support business operations (e.g., email, scheduling, hosting, analytics, payment processing)
    • Legal authorities if required by law or to protect rights, property, or safety
    • Contractors or service providers who are contractually obligated to protect your data

5. Cookies and Tracking

We use cookies and similar technologies to personalize your experience, understand site usage, and improve performance. You may disable cookies in your browser, but some functionality may be limited.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy unless longer retention is required by law or for legitimate business needs.

7. Your Rights (GDPR & CCPA)

If you are located in the EEA (GDPR), you have the right to request access, correction, deletion, restriction of processing, data portability, and to withdraw consent.

If you are a California resident (CCPA), you have the right to:

    • Know what personal data we collect and why
    • Access your personal information
    • Request deletion of personal data
    • Opt out of sale of personal information (we do not sell data)
    • Not be discriminated against for exercising rights

To exercise rights under GDPR or CCPA, contact: info@thebrilliancelab.net.

8. Security

We implement reasonable security practices to protect your data. However, no system is 100% secure. You share data at your own risk.

9. Children’s Privacy

The Site and Services are not intended for individuals under age 13. We do not knowingly collect personal information from minors.

10. Third-Party Links

This Policy does not apply to external websites we link to. We are not responsible for their content or privacy practices.

11. Policy Updates

We may update this Privacy Policy at any time. The “Last Updated” date reflects the latest revision. Continued use after updates means you accept the revised terms.

12. Contact Us

For questions, requests, or concerns, contact:
Email: info@thebrilliancelab.net